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Travel Technology

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Privacy Policy

The Privacy Policy covers the practices for handling and securing your Personal Information by TCT Holidays. This website TCTHolidays.com belongs to TCT Holidays and Technologies Private Limited. This Privacy Policy is applicable to persons who purchase any product or services from TCT Holidays through any Sales Channel of TCT Holidays (like website, mobile site, mobile app & offline channels including call centres and retail offices). This Privacy Policy also applies to persons who visit the TCT Holiday’s offices or Sales Channels. As a user or customer of TCT Holidays, the person agrees with this Privacy Policy and the terms and conditions mentioned herein. This privacy statement does not apply to the websites, mobile sites and mobile apps of our other third parties, even if their websites are linked to TCT Holidays Website. We recommend you review the privacy statements of the other parties with whom you interact.

What Personal Information we collect from you and how we use it?
‘Personal Information’ means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email address, credit card number, cardholder name, expiration date, information about the travel, bookings, passengers, frequent traveller / flier numbers, and any and all details that may be necessary from the customer.

When you visit TCT Holiday’s website, we may collect information regarding the domain and host from which you access the internet, the internet protocol address of the computer or internet service provider you are using, and anonymous statistical data. The website and mobile site uses cookie and tracking technology depending on the features offered. Personal Information will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

When browsing our Website, you are not required to provide any Personal Information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below.

Making a Purchase
In order to purchase travel and/or related services through our Website, you must provide us with certain Personal Information such as your name, credit card number and expiration date, credit card billing address, telephone number, e - mail address and the name or names of the person(s) traveling (if not you). We may also ask you for other Personal Information, such as your frequent traveller numbers. We require this information to process, fulfil and confirm your reservations and transactions and keep you informed of each transaction's status. If you are making a reservation for one or more travellers other than yourself, you must confirm and represent that each of these other travellers have agreed, in advance, that you may disclose their Personal Information to us.

With whom your Personal Information is shared?
When you reserve or purchase travel services through us, we must provide certain of your Personal Information to the airline, hotel, car - rental agency, travel agency or other involved third party to enable the successful fulfilment of your travel arrangements.

However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us.

We may also share certain filtered Personal Information to our business partners who may contact the customers to offer certain products or services (which may include free or paid products / services) which will enable the customer to have better travel experience or to avail certain benefits specially made for TCT Holidays Customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc.

We use non - personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the website, mobile site and mobile app. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

Occasionally, TCT Holidays will hire a third party to act on our behalf for projects such as market - research surveys and contest - entry processing and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

How you can opt-out of receiving our promotional e-mails?
At any time, you may unsubscribe from our newsletters or promotional services through the "My Account" link on the website or mobile site or mobile app.

You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new TCT Holidays services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e - mail message or send us an email unsubscribe@tctholidays.com.

TCT Holidays reserves the right to limit membership to those who will accept e - mails.

What safeguards we have in place to protect your Personal Information?
All payments on the website, mobile site and mobile app are secured.

This means all Personal Information you provide is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.

What other information should I know about my privacy?
Website, mobile site contain links to other websites. Please note that when you click on one of these links, you are entering another website for which TCT Holidays has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy. Of course, you are solely responsible for maintaining the secrecy of your passwords, and your membership account information. Please be very careful, responsible, and alert with this information, especially whenever you're online.

In addition to the circumstances described above, TCT Holidays may disclose the member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of TCT Holidays or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if TCT Holidays or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.

We review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version.

You may always submit concerns regarding this Privacy Policy via email to info@tctholidays.com. TCT Holidays will respond to all reasonable concerns or inquiries.

Cancellation Policy

  • Cancellations made 15 or more days before check in date will be free.
  • Cancellations made more than 7 days in advance but less than 15 days will incur a cancellation charge of 1 nights tariff
  • No shows and cancellations made 0 to 7 days in advance will incur 100% charge of the booking.
  • In case of a full refund on cancellation, there will be a deduction of approximately 5.7% as payment processing charges.
Note : Above are the cancellation rules but we will put our best possible efforts to waive/minimize the cancellation charges.

Refund Policy
Any refund will take at least 10 days to process and will be transferred to the same bank account, used at the time of booking.

Under this policy:
Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the booking dates have been communicated to the hotels, transporters etc. and they have initiated the process of retaining/booking.

There is no cancellation of booking under the Same Day booking category.

Reservation Policy:
  • 40% Payment required at the time of reservation
  • 60% Full & Final Payment required at the time of checking in
  • No refund will be made in case of mechanical trouble to the vehicle or natural calamities like, landslides, flood, earthquake, heavy snow fall or any other reason beyond the control.
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